1. What makes your jewelry unique?
Each piece is handcrafted in small batches with carefully selected materials. This means slight variations in stones, texture and finish that make every item one of a kind.

2. What materials do you use?
We primarily use sterling silver, gold-filled and high-quality gemstones. Each product description lists the exact materials so you know exactly what you’re getting.

3. Will my jewelry tarnish?
All metals naturally oxidize over time. To keep your pieces bright, store them in a dry place, avoid chemicals and water when possible, and gently polish with a soft jewelry cloth.

4. Do you offer custom or personalized pieces?
Yes. For many designs we can adjust length, metal finish or stones. If you have a custom idea, contact us and we’ll let you know what’s possible.

5. What is your processing time?
Most ready-to-ship items are processed within 3–5 business days. Made-to-order or custom pieces may take longer; timing will be noted in the product description.

6. What are your shipping options?
We offer standard and, when available, expedited shipping at checkout. Shipping rates and estimated delivery times are shown before you complete your order.

7. Do you ship internationally?
At this time, we primarily ship within the United States. If you’re outside the U.S., reach out before ordering and we’ll let you know if we can accommodate your location.

8. What is your return policy?
Please refer to our Refund Policy page for full details. In general, unworn, non-custom items in original condition may be eligible for return within a set time frame.

9. How do I care for my jewelry?
Remove jewelry before swimming, showering, exercising or applying lotions and perfumes. Store pieces separately in a soft pouch or box to avoid scratches.

10. How can I contact you?
You can reach us through the contact form on our site or by replying to any order email. We’ll get back to you as soon as possible.