Upon receiving your order, please examine the contents and contact our team within 2 to 4 days. Should you find yourself unhappy with the order or if things are damaged, defective, or wrong, let us know so we can fix the situation immediately. WOVEN ELEMENTS CO facilitates jewelry swaps or digital store credit for 15 days following delivery.
Items must come back in original, marketable shape; bear in mind that transit costs are the customer's responsibility for all swaps and returns. Once approved, an electronic credit notice will reach your inbox. Delivery charges are strictly non-reimbursable. To start a swap or return, send us a detail via our web contact form.
​
NON-ELIGIBLE CATEGORIES
​
We cannot accept returns on clearance inventory or gift vouchers. All self-care goods such as teas, aromatic spices, candles, skin oils, body creams, diffusers, and steamers are considered final sale and non-returnable.
​
IMPORTANT: We suggest using a monitored courier like USPS, FedEx, or UPS and retaining your proof of mailing. WOVEN ELEMENTS CO is not responsible for any parcels that are ruined or lost during the transit process.
​
​
​